Delivery Policy

Delivery Policy

Global Delivery: At Curly Twist, we take pride in serving our customers worldwide. Every order placed on our site is processed with the utmost care within one to two business days. Once dispatched, your order will, on average, arrive within 2 to 5 working days.

Insurance Included: All our deliveries are covered by insurance, at no additional cost to our customers. This means that every order you place is secure and protected against any risk during transport.

Despite all the care we take with each shipment, we understand that unforeseen circumstances can occur. In the unlikely event that you encounter an issue with the delivery of your order (e.g., lost package), rest assured that we take full responsibility. In line with our commitment to customer satisfaction, we will offer you either a full refund or the dispatch of a new package via express delivery (2 working days), depending on your preference.

Contact Us: If you have any questions or concerns about our delivery policy or your ongoing order, please do not hesitate to send us an email at support@curly-twist.com. Our team will be delighted to assist you and answer all your queries as promptly as possible.